Answer – True
“Chatbot, Conversational Agent, and Dialogue Systems; all these terms are the same”. This statement is “True”. However, there are some aspects where they differ which can make this statement “False” as well.
Chatbots, Conversation Agents, and Dialogue systems are basically software programs that are made to recreate human-like conversations. You will find that all of them use NPL (natural language processing) and AI (artificial intelligence) to both understand what you or others are saying and then respond to it accordingly. This can be a normal talk about random things or getting answers to your questions. For a better understanding of the whole thing, let’s discuss about them in more detail.
It is a computer application or program which is made to simulate human like talks with the help of texts and voice speeches. This method uses responses and rules that are predefined. Other than that, they also make use of machine learning along with predefined rules and responses to have a conversation with you.
Most of the time, you will be able to find chatbots in the customer care service programs doing tasks such as providing you with information, helping you resolve issues, or just having a casual conversation to offer support with your task.
A Conversational Agent is a small part of a broader term that has a number of systems made to have a conversation with you. It also includes chatbots but with more complicated Artificial intelligence that is able to understand the context of your conversation as well as emotions to provide you with a suitable response.
Natural language understanding (NLU) and natural language generation (NLG) are some of the advanced AI-based systems that you can find with conversational agents. This ensures that you can hold a human like conversation beyond simple question-answer exchanges.
The framework or system that is put in to manage as well as engage in conversation is referred to as a Dialogue System. This includes a larger part of conversational technologies, not only limited to chatbots or text-based talks.
Education, entertainment, or healthcare are some of the places where you can find Dialogue systems. This is because they can hold more complex conversations, have better flow, add more details to the ongoing chat, and have a complete understanding of what you want to talk about.
While Chatbots, Conversation Agents, and Dialogue systems all have the same task of holding a natural human like conversation, there are aspects where they can differ and you can find them in their response pattern. All of them use different types of technology such as complex algorithms, or advanced architectures which makes them unique in their own aspect and generate human-like responses.