Since you are here, you must have thought what is the first step to approaching automation? In this article, we are going to discuss the same. The first step in approaching automation is to find the areas where automation can be done. To find the areas where automation is required you must first understand the existing technology and system.
Check for tasks that take a huge amount of time or resources when done manually but can be completed easily and efficiently by a machine. After identifying the areas that need to be automated you need to search for the right tools as there are a lot of tools available in the market and you only need the tools that can help you find the best solution.
Now, after you have the right tools that can help you with the automation. You need to find a way to implement the tools into your workflow. After implementing the tools into your workflow, you need to keep checking for points to improve the automation process.
Support automation is one of the most common types of automation. It is used in most of the services providing websites, the telecommunication industry, and many more places. Examples of support automation can be found on any website that provides services like Microsoft and Amazon. They use support automation in chat bots to stimulate human conversation. They are also able to answer common questions and if not, they will help you contact their customer care team. Most of the SAAS industry has these features too.
So, in this article we discussed about what is the first step to approaching automation? and what are the most common types of automation used the industry. Hope you liked the article.
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